How can we help?
Find answers via SOLmate Help centre
How and when to contact support
Reach SOLmate support 7 days a week via in-app chat, WhatsApp, or email. Get help with your account and transactions during our extended support hours.
Need assistance? Our SOLmate support team is here to help — 7 days a week.
How to contact us
You can reach us using any of the following methods. Please ensure you contact us from your registered mobile number for verification purposes.
In-app support
Open the SOLmate app → tap the Support tab → select your query or start a live chat.
Chat with us on WhatsApp or message +27 60 575 7490.
Email us at support@solmate.co.za. Include your registered mobile number and a short description of your issue.
Support hours
- Monday to Friday: 08:00 – 20:00
- Saturday and Sunday: 08:00 – 18:00
- Public Holidays: Closed