How can we help?

Find answers via SOLmate Help centre

What is wiCode, and how does it work?

wiCode is a digital payment method that lets you deposit or withdraw cash at participating retailers using a unique code from your SOLmate app.

How do I deposit money using wiCode?

Open the SOLmate app and tap Receive Money.
Select wiCode Deposit.
Enter the amount and generate your unique wiCode.
Visit a participating retailer and present the code at the till to complete your deposit.

Where can I deposit money using wiCode?

Shoprite
Checkers
Usave

Is there a fee for depositing money via wiCode?

Yes — the transaction fee is 1.75% of the deposit amount, with a minimum fee of R14. This means if 1.75% of your deposit is less than R14, you'll still be charged R14.

How long does it take for my deposit to reflect?

Deposits via wiCode are processed instantly. If you experience a delay, please contact support via the in-app chat.

How do I withdraw money using wiCode?

Open the SOLmate app and tap Send Money.
Select wiCode Withdrawal.
Enter the amount and generate your unique wiCode.
Visit a participating retailer, present your code, and collect your cash.

Where can I withdraw money using wiCode?

Shoprite
Checkers
Usave
Pick n Pay

Does my wiCode expire?

Yes — wiCodes for both deposits and withdrawals expire after 1 hour. If your code expires, you can simply generate a new one.

Can I generate multiple wiCodes at once?

No — you can only have one active wiCode at a time. You'll be able to create a new code after your current code has either been used or has expired.

What should I do if my wiCode doesn't generate successfully?

Wait a few minutes and try again. If the issue continues, please contact our support team via the in-app chat.

Want to know more about limits?

For daily and monthly usage limits, please refer to the Limits & Fees page or Help Centre.